Straightforward answers 
to common questions

Buying a home comes with plenty of questions, and we’re here to make finding the answers as simple as possible. Whether you’re exploring your options, arranging a viewing or preparing to move in, you’ll find helpful guidance below.

We know every move is different, so we’ve brought together the information you might need along the way. If you can’t find what you’re looking for, our friendly team is always happy to help.

Buying Process FAQs

How do I reserve a home?
Once you’ve found the right property, our team will explain the reservation process, any fees involved and the next steps towards making the home yours.
We’ll get in touch to discuss your enquiry, answer any questions and help you explore the homes and buying options available. We’ll then guide you through the process at a pace that feels right for you.

Every home purchase is different, so timescales can vary depending on factors such as the build stage, your mortgage approval and the legal work involved. Your sales adviser and solicitor will keep you updated throughout, so you’ll always know what happens next.

Once you’ve reserved your home, you’ll need to appoint a solicitor and arrange your mortgage, if required. Your solicitor will take care of the legal work, while your sales adviser will guide you through the next steps and keep you informed as your purchase progresses.

Yes. You’ll need to appoint a solicitor or conveyancer to manage the legal side of your purchase. They’ll carry out the necessary searches, review contracts and arrange the transfer of funds, helping make sure everything is completed correctly.

Shared Ownership FAQs

Shared ownership allows you to buy a share of a property while paying rent on the remaining share, making homeownership more accessible for many buyers.
Stairpay is an online platform that supports shared owners who want to buy additional shares in their home over time. It provides helpful tools and guidance to make the staircasing process easier to understand.
Staircasing is the process of purchasing a larger share of your shared ownership home. As your ownership increases, the rent you pay on the remaining share is usually reduced.

Many shared ownership properties allow you to increase your ownership over time until you own 100% of the home, although this depends on the terms of your lease. Our team can explain what applies to your property.

All homes purchased through Shared Ownership are initially leasehold. In many cases, once you’ve staircased to 100% ownership, the freehold can be transferred to you. Apartments will remain leasehold, as they would when purchased on the open market.

Not necessarily. Depending on the terms of the lease, you may be able to purchase a share between 10% and 75%. We often advertise a 40% share as a helpful starting point, but the share available to you will depend on your financial assessment and affordability.

Homes are offered on a first come, first served basis, and our friendly team will guide you through the options available.

Yes. With Shared Ownership, you’ll pay rent on the part of the home you don’t yet own. Your rent will be reviewed each year and may increase in line with the terms of your lease.

The amount you pay will depend on the share you own. As you purchase more shares through Stairpay, the rent you pay will reduce. If you eventually staircase to 100% ownership, you’ll no longer pay rent, although service charges may still apply.

Your share of the home may increase in value if property prices rise, which could mean it is worth more when you decide to sell. However, property values can also fall, so the value of your share is not guaranteed.

Costs & Affordability FAQs

Alongside the purchase price, it’s important to budget for your deposit, legal fees, mortgage costs and moving expenses. If you’re buying through shared ownership, you’ll also need to consider rent and any applicable service charges.

Absolutely. We’re here to explain your options clearly and help you understand the financial side of buying before you make any decisions.

Yes. Our homes are built with energy efficiency in mind, incorporating high-performance insulation, modern glazing and energy-saving technologies to help reduce running costs and support comfortable everyday living.

The New Homes Quality Code sets standards for the way new homes are built, sold and supported. It is designed to give buyers clearer information, fair treatment and greater confidence throughout their home-buying journey.

Viewing & Enquiry FAQs

Yes. We’d be delighted to arrange a viewing so you can experience our homes and developments in person.
Of course. Our team is happy to answer any questions about our homes, developments or buying options before you visit.
Making an enquiry is simply an opportunity to learn more. We’ll provide clear information and support without any pressure.

Moving In FAQs​

Every Mulberry home is thoughtfully designed with quality finishes, energy-efficient features and carefully considered layouts, so you can enjoy modern living from day one.

Your Sales Advisor will keep you updated throughout the buying process and let you know when your completion date and key handover have been confirmed.

Yes. We’re here to help throughout your journey and can answer any questions you may have after you’ve moved into your new home.

Still have questions?

Our experienced team is always happy to help. Whether you’d like advice on buying, shared ownership, affordability or one of our developments, we’re here to provide straightforward guidance and support.

Want to talk to one of our team?

Get in touch with the Mulberry Homes team for straightforward advice and support. We’re here to help you every step of the way.